Last Updated: May 6, 2026
At Made by Devine, we take pride in the quality of our carefully crafted stationery and creative essentials. However, if you are not entirely satisfied with your purchase, we are here to help.
1. RETURN WINDOW
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.
2. ELIGIBILITY FOR A RETURN
To be eligible for a return, your item must be in the exact same condition that you received it:
- Unused, unmarked, and unaltered (e.g., notebooks must not be written in).
- In its original packaging with all tags, labels, and protective seals intact.
- You must provide the receipt or proof of purchase (order number).
Non-returnable items:
- Personalized or custom-made items.
- Gift cards.
- Downloadable digital products (if applicable).
3. HOW TO INITIATE A RETURN
To start a return, please contact us at support@madebydevine.com with your order number and the reason for the return.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. RETURN SHIPPING COSTS
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item if you have simply changed your mind. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Our Responsibility: If the item received is defective, damaged, or incorrect, we will cover the return shipping costs.
5. REFUNDS PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Stripe) within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
6. LATE OR MISSING REFUNDS
If you haven’t received a refund after 10 business days, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@madebydevine.com.
7. DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
8. CONTACT US
For any return-related questions, please reach out to us:
- Email: support@madebydevine.com
- Company: DEVINE MARKETING LIMITED
- Return Address: 279 Chanterlands Avenue, Hull, England, HU5 4DS (Please contact us before sending any items to this address)
